Refund policy

Return & Refund Policy

Last Updated: 6/22/2026

At Deb Dutta Art, each piece is created, prepared, or produced specifically for you. We take great care to ensure every order meets our quality standards.

Please review this policy carefully before making a purchase.

All Sales Are Final

Due to the custom and made-to-order nature of our products, all sales are final.

We do not accept returns, exchanges, or cancellations for:

  • Change of mind

  • Buyer's remorse

  • Incorrect size selection

  • Incorrect frame selection

  • Color differences resulting from monitor, lighting or device settings

  • Personal preference

  • Ordering by mistake

  • Delayed delivery caused by shipping carriers, customs, weather, or circumstances beyond our control

Please review all product details, dimensions, and options carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from the item ordered, please contact us within seven (7) calendar days of delivery.

To process a claim, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of:

    • The product

    • The packaging

    • Any visible damage

    • Shipping labels when applicable

Failure to provide sufficient documentation may result in denial of the claim.

Upon review, we may offer:

  • A replacement

  • A partial refund

  • A full refund

at our sole discretion.

Original Artwork

Original artwork sales are final.

We do not accept returns or exchanges for original artwork except in cases of:

  • Verified shipping damage

  • Significant misrepresentation of the artwork

  • Fulfillment errors

Minor variations in color, texture, brushwork, dimensions, or handmade characteristics are not considered defects and are part of the unique nature of original artwork.

Fine Art Prints and Framed Artwork

Fine art prints and framed artwork are custom-produced specifically for each order.

As a result, we do not accept returns or exchanges for:

  • Preference changes

  • Incorrect ordering decisions

  • Perceived color differences from digital displays

  • Minor production variations

  • Minor frame, mat, paper, or trimming variations that do not materially affect the artwork

Such variations are considered normal characteristics of custom-produced products.

Color Accuracy

We make every effort to accurately represent artwork through photographs and digital images.

However, colors may appear differently depending on:

  • Monitor settings

  • Screen brightness

  • Mobile devices

  • Browser settings

  • Printing processes

  • Viewing environments

Color variation alone is not grounds for a refund, return, or exchange.

Shipping Delays

Delivery estimates are provided as guidance only.

We are not responsible for delays resulting from:

  • Carrier delays

  • Customs processing

  • Weather events

  • Labor disruptions

  • Supply chain issues

  • Events outside our reasonable control

Shipping delays do not qualify for refunds, returns, or order cancellations.

Lost Packages

If tracking indicates that a package has been delivered, but you cannot locate it, please contact the shipping carrier directly.

We are not responsible for packages that have been marked as delivered by the carrier.

However, we will make reasonable efforts to assist in investigating the issue.

Refused Deliveries

If a package is refused, abandoned, or returned due to:

  • An incorrect address provided by the customer

  • Failure to pay customs duties or import fees

  • Failure to collect the package

the customer will be responsible for any additional shipping, return shipping, storage, customs, or administrative fees incurred.

Order Cancellations

Orders may not be canceled once production has begun.

Because many products are produced immediately after an order is placed, cancellation requests cannot be guaranteed.

If a cancellation request is received before production begins, we may approve it at our sole discretion.

Chargebacks and Payment Disputes

Customers agree to contact us directly regarding any concerns before initiating a chargeback or payment dispute.

Fraudulent or abusive chargebacks may be challenged using order records, shipment confirmations, delivery confirmations, correspondence, and supporting documentation.

Limitation of Remedy

In all cases, our liability shall be limited to the amount actually paid for the product in question.

We shall not be responsible for indirect, incidental, consequential, or special damages arising from the purchase, delivery, or use of our products.

Contact Us

For questions regarding returns, refunds, or damaged orders, please contact:

Deb Dutta Art
Email: hello@debdutta.com