Shipping policy

Shipping Policy

Last Updated: 6/22/2026

Thank you for shopping with Deb Dutta Art. Each artwork is created, produced, packaged, and shipped with care. Please review the following shipping information before placing an order.

Made-to-Order Products

Most products offered through Deb Dutta Art are made to order and produced specifically for each customer after an order is placed.

This includes fine art prints, framed artwork, and other custom-produced products.

Because production begins shortly after purchase, orders generally cannot be modified, canceled, or changed once production has started.

Processing & Production Times

Production and fulfillment times vary depending on the product ordered, fulfillment location, seasonal demand, supplier capacity, and shipping destination.

Please allow up to:

  • 10 business days for production of fine art prints

  • 15 business days for production of framed artwork

  • 10 business days for production of canvas products

Many orders are completed sooner; however, these timeframes are provided to accommodate production fluctuations and peak demand periods.

Shipping Timeframes

After production is complete, shipping times vary based on destination and carrier.

Please allow up to:

Destination Estimated Shipping Time
United States Up to 14 business days
Canada Up to 21 business days
International Destinations Up to 30 business days

These are estimates only and should not be considered guaranteed delivery dates.

Total Delivery Time

Because products are made to order, customers should expect total delivery times that include both production and shipping.

Estimated maximum delivery windows:

Product Type Estimated Delivery Window
Fine Art Prints (U.S.) Up to 24 business days
Framed Artwork (U.S.) Up to 29 business days
International Orders Up to 45 business days

Many orders arrive substantially sooner than these estimates.

Multiple Shipments

Products within a single order may be fulfilled by different production partners and shipped separately.

As a result:

  • Items may arrive in multiple packages.

  • Tracking information may be provided separately.

  • Delivery dates may vary between products within the same order.

This is normal and does not indicate that part of an order is missing.

Order Tracking

Tracking information will be provided when available once an order has shipped.

Please allow up to 48 hours after shipment for tracking information to become active within the carrier's system.

Shipping Addresses

Customers are responsible for providing accurate and complete shipping information.

Deb Dutta Art is not responsible for delays or delivery issues resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Failed delivery attempts

  • Customer relocation after an order is placed

Additional shipping fees may apply if an order must be re-shipped.

International Orders

International customers may be responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Other government-imposed charges

These fees are determined by local authorities and are not included in product or shipping prices unless otherwise stated.

Failure to pay customs charges may result in delivery delays, returned shipments, or package disposal by customs authorities.

Refunds will not be issued for orders refused due to unpaid customs fees.

Shipping Delays

While we work hard to ensure timely fulfillment, we cannot guarantee delivery dates.

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather conditions

  • Natural disasters

  • Labor disputes

  • Supply chain disruptions

  • Government actions

  • Peak seasonal demand

  • Events outside our reasonable control

Delivery delays do not qualify for refunds, cancellations, chargebacks, or compensation.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or materially different from the item ordered, please contact us within seven (7) calendar days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the packaging

  • Photographs of any visible damage

We will review the claim and, where appropriate, arrange a replacement, store credit, or refund at our sole discretion.

Lost Packages

If tracking indicates that a package has been delivered but you cannot locate it, please:

  1. Verify the shipping address.

  2. Check with household members, neighbors, mailrooms, or building management.

  3. Contact the carrier directly.

We will make reasonable efforts to assist in investigating lost package claims but cannot guarantee reimbursement for packages marked as delivered by the carrier.

Original Artwork

Original artwork is shipped directly by the artist and may require additional processing time, insurance, signature confirmation, or special handling.

Any additional shipping requirements for original artwork will be noted on the product page.

Contact Information

For shipping-related questions, please contact:

Deb Dutta Art
Email: hello@debdutta.com